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Working at Cylus

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Professional Services Engineer

Israel

Customer Success

Full-time

Cylus, the global leader in rail cybersecurity, helps mainline and urban railway companies avoid security incidents and service disruptions caused by cyber-attacks.
With over $30M in funding by top financial and strategic investors, global customers, and strong partnerships with the biggest railway integrators, we make a significant impact on the multi-hundred billion global railway industry.

 

We are looking for an exceptional Senior Solution Engineer to join us at Cylus and help us get to the next level. If you have the right attitude and skills, we invite you to hop on board our bullet train.

As a Senior Solution Engineer, you will work with our customers - leading railway companies and partners around the world, to design and deploy an exceptional solution; train and onboard customers on a solution, tailor-made for them. In addition, you will be responsible for the entire technical aspects of the CylusOne design, deployment, and training phases, including working closely with Product and R&D teams to define requirements and deliverables.

In this role, you will:

  • Play a pivotal role in our Customer Success group.
  • Own and perform the following technical phases within the CylusOne deployment projects:
  1. Technical solution architecture and detailed design creation
  2. Responsibility for defining and handling Hardware for the project
  3. Performing the deployment (installation, commissioning, and onboarding) of the solution on the customer’s environments (including onsite deployments)
  4. Training customers on the CylusOne solution, include training materials creation and onboarding new customers to our CylusOne solution
  5. Providing ongoing support to our clients
  • Work closely with the Customer Success Director of each project and participate in customers’ meetings 
  • Lead the technical discussions in front of the customers
  • Work closely with our R&D and Product teams to deliver a complete solution to our customers (defining the project requirements, and prioritizing product development)
  • Writing documentation for preliminary and detailed design, support and maintenance, user manuals, etc.
  • Work as part of a team to ensure the retention and growth of Cylus’ customer base.
  • Provide constant feedback from the field to R&D and Product teams and help them better define and improve our solutions to suit our customers’ needs.

Requirements

  • 3 years of experience as a Professional Services Engineer \ Solution Engineer\ Deployment Engineer\ Network Engineer, or any other technical position.
  • Deep technical knowledge in networking, infrastructure, architectures, systems.
  • Strong hands-on experience in scripting, linux OS, troubleshooting, etc.
  • Good communication skills, both written and verbal in English.
  • Team player who enjoys a fast-growing and changing environment.
  • Great presentation skills
  • Ability to travel to customers globally

Advantage:

  • Experience in organizing and building procedures from scratch.
  • Experience in Cybersecurity
  • Experience in OT products
  • Experience with On Premise products
  • Experienced in training customers and creating training materials related to the solution


Position #

4873913002

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