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Working at Cylus

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Customer Success Manager

Israel

Customer Success

Full-time

Cylus, the global leader in rail cybersecurity, helps mainline and urban railway companies avoid security incidents and service disruptions caused by cyber-attacks. With over $30M in funding by top financial and strategic investors, global customers and strong partnerships with the biggest railway integrators, we make a significant impact on the multi-hundred billion global railway industry.

We are looking for an exceptional Customer Success Manager to join us as at Cylus and help us get to the next level. If you have the right attitude and skills, we invite you to hop on board our bullet train.

As a Customer Success Manager, you will work with leading rails companies and partners around the world, and be responsible for delivering an exceptional customer experience throughout the entire lifecycle of our unique CylusOne technology on our rail customers' environments. You will be responsible for end-to-end project management and delivery  of the CylusOne deployment and support together with establishing strong relationships with our customers, allowing them to maximize the potential of our solutions as they grow with us.

In this role, you will

  • Be a central part of our Customer Success department
  • Be the project manager in front of the clients delivering global projects (in EMEA, APAC, US, etc.).
  • Be responsible for the project handover from sales to CS.
  • Be responsible for all of the project management activities including: kick-off and regular ongoing meetings and communication, timelines, scope, deliveries, gaunts, presentations, and more.
  • Be the owner of the project delivery and work together with our professional services team which is responsible for the technical support of the project execution.
  • Be the owner and main focal point of our client engagements, responsible for onboarding new customers to our CylusOne solution, managing and leading the deployment projects throughout the entire project lifecycle:
  • Initial kick-off with clients
  • Technical solution design
  • Installation and commissioning
  • Training
  • Support and maintenance
  • Responsible for the ongoing relationship and communication with the client on regular basis to:
  • Provide ongoing support to our growing client base.
  • Create and maintain a close working relationship
  • Understand the clients’ needs and improve Cylus’ value to our customer base and new clients
  • Assist and guide clients to bring the best value to their needs from our solutions
  • Responsible for up sale activities to grow our reach in existing clients
  • Assist in building the methodology and structure of our customer success process.
  • Working closely alongside PS, Product, R&D, Sales, and Marketing teams for orchestrating the implementation process of cross-functional solutions for new and existing customers.
  • Establish and develop relationships with key people within potential customer organizations.
  • Work as part of a team to manage the retention and growth of Cylus customer base.
  • Provide constant customer feedback to Delivery and Product teams, and help them better define and improve our solutions to suit our customers’ needs.

Requirements

  1. At least 5 years of experience in a B2B customer success position or technical project management position
  2. Excellent project management skills
  3. Excellent communication skills, both written and verbal in English.
  4. Great presentation skills, both creating content and ability to present it to clients in different audiences, with full confidence and great approach to clients.
  5. High-level technical knowledge in networking, infrastructure, architectures, systems. Technical background - as a System Engineer\ Network Engineer or any other relevant technical positions - a big plus.
  6. Team player who enjoys a fast-growing and changing environment.
  7. VERY quick learner - able to deeply understand complicated topics and simplify them to an audience.
  8. VERY organized, responsible and takes ownership on their tasks.
  9. Ability to manage your time in a very good way, addressing all clients in a timely manner as expected by them.

Position #

5071853002

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